Privacy Policy —
jitbajj

1. Information We Collect

jitbajj collects personal information from you in the following ways: information you provide directly to us during registration, verification, or support interactions; information generated automatically by your use of the Platform; and information received from trusted third-party service providers where this is necessary for the operation of the Platform. The categories of data we collect are described below.

1.1 Registration & Account Data

When you create a jitbajj account, we collect your full name, date of birth, email address, mobile number (registered in Bangladesh), preferred username, and a password (stored in hashed, non-reversible form). This information is necessary to establish and maintain your account and to verify that you meet our 18+ age eligibility requirement.

1.2 Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) obligations and to comply with anti-money laundering standards, we may collect copies of a government-issued photo ID (National ID card, passport, or driving licence), a recent utility bill or bank statement confirming your residential address in Bangladesh, and a selfie or video verification in some circumstances. KYC documents are stored securely and accessed only by authorised compliance personnel.

1.3 Financial & Transaction Data

We record all deposit and withdrawal transactions associated with your account, including amounts in Bangladeshi Taka (৳), the payment method used (e.g., bKash, Nagad, Rocket, Upay, or bank transfer), transaction timestamps, and transaction reference numbers. We do not store full mobile wallet PINs, full bank account numbers, or full debit/credit card numbers; these are handled by our PCI-compliant payment partners.

1.4 Gameplay & Betting Data

We retain a complete record of your gaming activity on jitbajj, including game sessions, bet amounts and types, sports markets wagered on (including BPL, IPL, T20 World Cup, and Bangladesh Tigers' fixtures), outcomes, winnings, and bonus usage. This data is used for account management, dispute resolution, responsible gaming monitoring, and regulatory compliance.

1.5 Technical & Device Data

When you access jitbajj, our systems automatically collect certain technical information, including your IP address, browser type and version, operating system, device type (desktop, mobile, tablet), screen resolution, time zone (Bangladesh Standard Time, UTC+6), session duration, pages visited, and click-path data. This information is used for fraud prevention, Platform security, and improving the user experience.

1.6 Communications Data

If you contact our support team via 24/7 live chat, email, or any other channel, we retain records of those communications, including the content of messages and any attachments. These records are used to resolve your queries, maintain service quality, and in the event of any dispute or investigation.

2. How We Use Your Data

jitbajj processes your personal data for the following purposes. Where we rely on a specific legal basis for each processing activity, this is indicated below.

2.1 Promotional Communications

If you have opted in to marketing communications at the time of registration or subsequently through your account settings, jitbajj may send you promotional emails or SMS messages about bonuses, new games, cricket betting promotions, BPL and IPL seasonal offers, and special events such as Eid, Pohela Boishakh, and Victory Day promotions. You may withdraw your consent to receive marketing communications at any time by updating your notification preferences in your account settings, or by contacting our support team.

2.2 Automated Decision-Making

jitbajj employs automated systems for fraud detection and responsible gaming monitoring. These systems may result in automated decisions that affect your account — for example, triggering an account review or temporarily restricting withdrawals pending a manual check. Where an automated decision has a significant effect on you, you have the right to request human review by contacting our support team via live chat.

3. Data Sharing & Third Parties

jitbajj does not sell, rent, or lease your personal data to third parties for their own commercial purposes. We share your data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

3.1 Payment Service Providers

To process your deposits and withdrawals, we share necessary transaction details with our licensed payment partners, including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, and Sonali Bank. These partners receive only the minimum data required to authorise and complete each transaction and are contractually bound to process your data in accordance with applicable data protection standards.

3.2 Game Studios & Software Providers

When you play games hosted by third-party studios — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — certain technical data (such as a session token and account identifier) is shared with those studios to enable the game session. No personally identifiable information such as your full name, email, or mobile number is shared with game studios beyond what is strictly technically required.

3.3 Identity Verification Partners

jitbajj uses third-party identity verification services to assist with KYC checks. These partners may process copies of your ID documents and facial verification data on our behalf, under strict data processing agreements, and may not use your data for any purpose other than providing verification services to jitbajj.

3.4 Legal and Regulatory Authorities

We may be required to disclose your personal data to law enforcement agencies, financial intelligence units, or other regulatory authorities in response to a lawful request, court order, or legal obligation. jitbajj will not disclose data to authorities beyond what is strictly required by applicable law, and where permitted, will notify you of such a request.

3.5 Business Transfers

In the event that jitbajj undergoes a merger, acquisition, or sale of all or part of its assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any material change in how your data is handled via the email address registered to your account.

4. Cookies & Tracking Technologies

jitbajj uses cookies and similar tracking technologies to operate the Platform effectively, maintain your session, detect fraud, and understand how users interact with our site so we can improve it. This section explains the types of cookies we use and how you can manage them.

4.1 Essential Cookies

These cookies are strictly necessary for the Platform to function. They maintain your login session, remember your account preferences, and ensure that security features such as fraud detection operate correctly. You cannot opt out of essential cookies without affecting the functionality of the Platform.

4.2 Analytics Cookies

We use analytics cookies to collect aggregated, anonymised data about how visitors navigate jitbajj — which pages are visited most frequently, how long sessions last, and which features are used. This data is used to improve the Platform's design and performance. Analytics cookies do not identify you personally.

4.3 Functional Cookies

Functional cookies remember choices you have made on the Platform — such as your preferred language settings or notification preferences — so that you do not have to re-enter them on each visit. These cookies enhance your experience but are not essential to core Platform operation.

4.4 Managing Cookies

You can manage or delete cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the jitbajj Platform, including your ability to stay logged in or access certain game features. For full instructions on managing cookies in common browsers, please refer to your browser's help documentation.

5. Data Security & Retention

5.1 Security Measures

jitbajj implements a comprehensive set of technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include 256-bit SSL/TLS encryption for all data in transit, AES-256 encryption for sensitive data at rest, role-based access controls limiting data access to authorised personnel only, regular security audits and penetration testing, and multi-factor authentication requirements for internal administrative access.

While we apply industry-standard security practices, no online platform can guarantee absolute security against all possible threats. You are responsible for maintaining the confidentiality of your own login credentials. If you suspect that your jitbajj account has been compromised, please contact our support team immediately via 24/7 live chat.

5.2 Data Retention

We retain your personal data for as long as your jitbajj account remains active and for a reasonable period thereafter in accordance with the following guidelines:

• Account and transaction records: retained for a minimum of five years following account closure, in compliance with anti-money laundering obligations applicable to online gaming operators serving the Bangladesh market.
• KYC and identity documents: retained for the duration of the account and for five years after closure, or longer if required by a regulatory authority.
• Customer support communications: retained for three years from the date of the interaction.
• Analytics and device data: retained in anonymised or aggregated form; personally identifiable technical data is deleted within 18 months of collection.
• Marketing opt-in data: retained until you withdraw consent or for three years from your last interaction with a marketing communication, whichever is sooner.

Upon expiry of the applicable retention period, personal data is securely deleted or permanently anonymised so that it can no longer be linked to an identified individual.

6. Your Rights & Choices

As a jitbajj account holder, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team via 24/7 live chat or by emailing support@jitbajj. We will respond to all data rights requests within a reasonable timeframe, typically within 30 calendar days.

6.1 Right to Access

You have the right to request a copy of the personal data jitbajj holds about you, along with information about how that data is used and with whom it has been shared. We will provide this information in a clear, structured format.

6.2 Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update basic account details (such as your contact email or phone number) directly through your account settings, or contact our support team for changes that require verification.

6.3 Right to Erasure

You may request that jitbajj delete your personal data where it is no longer necessary for the purposes it was collected, where you have withdrawn consent (and no other legal basis applies), or where the data has been processed unlawfully. Please note that we may be legally required to retain certain data — such as transaction records — even following an erasure request, and we will inform you of any such limitation when responding to your request.

6.4 Right to Restrict Processing

You have the right to request that we limit how we process your personal data — for example, while a rectification request is being assessed, or where you believe our processing is unlawful but prefer restriction to full erasure.

6.5 Right to Data Portability

Where processing is based on your consent or on contract performance, and is carried out by automated means, you have the right to receive a copy of your personal data in a structured, commonly used, machine-readable format (such as CSV or JSON), and to request that this data be transferred to another service provider where technically feasible.

6.6 Right to Object

You have the right to object to processing of your personal data where that processing is based on jitbajj's legitimate interests, including profiling for fraud detection or responsible gaming monitoring. We will assess your objection and cease processing unless we can demonstrate compelling legitimate grounds that override your interests.

6.7 Right to Withdraw Consent

Where processing is based on your consent — for example, receiving promotional communications — you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

7. Children's Privacy

jitbajj is strictly an 18+ platform. We do not knowingly collect personal data from any person under the age of 18. If you are under 18, you must not use the Platform or provide any personal information to us. If jitbajj becomes aware that personal data has been collected from a person under the age of 18, that data will be deleted immediately, the associated account will be permanently closed, and any deposited funds will be returned to the payment method of origin following a verification process.

Parents and guardians who believe that a person under 18 in their care may have created an account on jitbajj are encouraged to contact our support team immediately via 24/7 live chat. We take under-age access extremely seriously and will investigate and act on all such reports without delay.

jitbajj employs age verification technology as part of our KYC process to help prevent underage access. Accounts are suspended for verification wherever our systems detect a possible age concern. We also support responsible gaming by providing parental control guidance — parents and guardians may contact us for information on third-party parental control software that can restrict access to online gaming sites.

8. Policy Updates & Contact

8.1 Updates to This Policy

jitbajj reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable laws, or operational requirements. Where changes are material, we will notify registered account holders via the email address on file, or via a prominent notice on the Platform, at least 14 days before the revised Policy takes effect. The effective date displayed at the top of this page always reflects the most recent version. Continued use of jitbajj following the effective date of a revised Policy constitutes your acceptance of the changes.

8.2 Cross-Border Data Transfers

jitbajj primarily processes data on servers located in secure data centres. Where data is transferred to or processed by service providers outside Bangladesh — for example, international game studios or identity verification partners — we ensure that appropriate contractual safeguards are in place to protect your data to a standard consistent with this Privacy Policy.

8.3 Contacting Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or to jitbajj's data processing practices, please contact our data protection team using the following channels:

• 24/7 Live Chat: available directly on the jitbajj Platform — the fastest way to reach us.
• Email: support@jitbajj — written enquiries are responded to within one business day (Bangladesh Standard Time, BST UTC+6).
• WhatsApp: +880 1700 000000 — available 9 AM to 11 PM BST.

We take all privacy enquiries seriously and are committed to resolving any concern you may have about the handling of your personal data in a fair, timely, and transparent manner.