Responsible Gaming
at jitbajj

1. Our Commitment to Responsible Gaming

At jitbajj, responsible gaming is not an afterthought — it is a core pillar of how we operate. We believe that online gaming and sports betting should be an entertaining pastime that players in Bangladesh can enjoy safely, within their personal means, and on their own terms. Our platform is built with this principle at the centre of every product and policy decision we make.

We recognise that for the vast majority of our players, gaming at jitbajj is a fun and social experience — whether that means following the Bangladesh Tigers through a T20 World Cup fixture, placing a BPL bet during the cricket season, or spinning the reels on a favourite slot title. However, we also acknowledge that a minority of players may develop habits that are no longer enjoyable or financially healthy. For these players, jitbajj has a duty of care, and we take that duty seriously.

This Responsible Gaming page sets out the practical tools and information available to every jitbajj account holder in Bangladesh. We encourage all players to read this page carefully, use the tools available, and reach out to our support team without hesitation if gaming is ever causing stress, financial strain, or relationship difficulties.

2. Age Restriction & Verification

jitbajj is strictly an 18+ platform. Access to any real-money gaming, sports betting, or casino product on jitbajj is permitted only for individuals who are 18 years of age or older. This is a firm, non-negotiable policy that applies to every player in Bangladesh without exception.

Why We Enforce the 18+ Rule

Online gambling can involve financial risk and requires the level of judgement and impulse-control that develops in adulthood. Permitting underage access to real-money gaming would be irresponsible and contrary to our core values. jitbajj takes active measures to prevent anyone under the age of 18 from creating or using an account on our platform.

How We Verify Age

During the registration process, all new jitbajj accounts are required to declare their date of birth. As part of our Know Your Customer (KYC) process, players are required to submit a government-issued photo identification document — such as a Bangladesh National ID card, passport, or driving licence — before withdrawals can be processed. Our compliance team verifies that the ID confirms the player is 18 years of age or older. Accounts where age verification cannot be confirmed are suspended until the check is completed.

Parental Controls

If you are a parent or guardian and are concerned that a minor in your household may be accessing online gaming sites, we strongly recommend installing third-party parental control software on shared devices. Tools such as Net Nanny, Qustodio, or built-in device parental controls can restrict access to gambling sites. Contact our support team for further guidance on protecting young people in your home.

3. Know Your Limits

Healthy gaming at jitbajj starts with self-awareness. Before you place a bet or start a gaming session, it helps to set clear, personal boundaries around time and money. The following principles can help you maintain a positive relationship with gaming.

Budget Only What You Can Afford to Lose

Gaming should be funded from your disposable entertainment budget — never from money set aside for rent, utility bills, groceries, loan repayments, family needs, or savings. A good rule of thumb: if losing your gaming budget for the month would cause genuine financial hardship, that budget is too large. Decide on a monthly limit in Bangladeshi Taka before you start playing, and stick to it.

Set Time Limits Before You Play

Time can pass quickly during an absorbing gaming session. Decide in advance how long you intend to play — for example, one hour — and use the reality check reminders in your jitbajj account settings to receive periodic on-screen notifications of your session duration. When your pre-set time is up, log out and take a break.

Never Chase Losses

One of the most common patterns associated with problem gambling is "chasing losses" — increasing bet sizes or extending a session in an attempt to recover money that has been lost. This is a behaviour that almost always leads to larger losses. Accept that losses are a normal part of gaming, and never wager more than your pre-set budget in an attempt to win back what you have lost.

Avoid Gaming Under Emotional Pressure

Do not use gaming on jitbajj as a way to cope with stress, anxiety, depression, financial pressure, or personal difficulties. Gaming under emotional distress impairs judgement and makes it significantly harder to maintain control over spending and time. If you are going through a difficult period, consider taking a short time-out from jitbajj while you focus on your wellbeing.

4. Player Protection Tools

jitbajj provides a suite of practical tools that put you in direct control of your gaming activity. All of these tools are accessible from within your account settings or by contacting our 24/7 support team. There is no cost to activate any of these features.

5. Self-Exclusion

Self-exclusion is the most powerful responsible gaming tool available on jitbajj. It is designed for players who feel that gaming has become a genuine problem and who want to prevent themselves from accessing the platform for an extended period. jitbajj takes self-exclusion requests extremely seriously and processes them as a matter of urgency.

How Self-Exclusion Works

When you request a self-exclusion, your jitbajj account is suspended immediately. You will be unable to log in, place bets, or access any gaming content for the duration of your chosen exclusion period. Any remaining account balance will be returned to you via your registered payment method (bKash, Nagad, Rocket, Upay, or bank transfer) following a standard verification process.

Exclusion Periods Available

• 6 months — recommended as a minimum for players who recognise a developing problem
• 1 year — suitable for players who have experienced significant financial or personal impact from gaming
• 3 years — for players seeking a prolonged break from all online gaming activity
• Permanent / indefinite — for players who wish to close their jitbajj account on a permanent basis with no option to return

Requesting Self-Exclusion

Self-exclusion cannot be completed through account settings alone — this is intentional, as the extra step of contacting support ensures that every self-exclusion request is handled by a trained team member who can provide guidance and confirm the exclusion has been correctly applied. To self-exclude, please contact our support team via 24/7 live chat or email support@jitbajj. State clearly that you wish to self-exclude, and specify your preferred exclusion period.

During a Self-Exclusion Period

jitbajj will take all reasonable steps to prevent your account from being used during an active self-exclusion. However, we strongly recommend that you also take independent steps during your exclusion period — such as using parental control software to block access to gambling sites, seeking counselling or peer support, and contacting a professional support organisation (see Section 7 below). jitbajj's self-exclusion covers your registered account only; it does not prevent you from creating a new account on a different platform.

Returning After Self-Exclusion

For exclusion periods of 6 months, 1 year, or 3 years, you may request to reactivate your account after the exclusion period has expired. jitbajj applies a mandatory 24-hour cooling-off period between a reactivation request and the account becoming accessible again, to allow you to reconsider. Permanent self-exclusions cannot be reversed.

6. Recognising Problem Gambling

Problem gambling — sometimes referred to as gambling disorder — is a recognised condition characterised by persistent and recurrent problematic gambling behaviour that causes significant distress or impairment. It is not a sign of weakness or moral failure; it is a behavioural condition that can affect anyone, regardless of age, income, or background. Recognising the signs early is the most effective way to address it before it causes serious harm.

Common Warning Signs

The following behaviours may indicate that gaming is becoming a problem rather than a healthy pastime. If several of these apply to you or to someone you know, we encourage you to seek support without delay.

• Spending more time and money on gaming than originally intended, on a regular basis
• Feeling a compulsive need to place bets or play games, even when you had not planned to
• Continuing to gamble despite repeated significant financial losses
• Borrowing money, taking loans, or selling valuables to fund gaming activity
• Neglecting work, studies, family responsibilities, or personal relationships because of gaming
• Hiding gaming activity from family members or close friends out of shame or fear of their reaction
• Feeling restless, irritable, or anxious when unable to access jitbajj or other gaming platforms
• Using gaming as a primary way to cope with stress, anxiety, loneliness, or depression
• Repeatedly attempting to cut down on gaming but finding it very difficult to do so
• Experiencing persistent thoughts about gambling even when engaged in other activities

Impact on Families

Problem gambling does not only affect the individual player — it can have serious consequences for families and households. Financial stress, secrecy, emotional withdrawal, and loss of trust are common experiences for families where one member is struggling with a gambling problem. If you are a family member or friend of someone you are concerned about, support and guidance is available from the organisations listed in Section 7.

7. Support & Help Resources

If you or someone you care about is struggling with gambling-related problems, professional help is available. jitbajj encourages all players who are concerned about their gaming behaviour to reach out to a qualified support organisation. The following resources provide free, confidential support to individuals and families affected by problem gambling in Bangladesh and internationally.

In addition to the above external organisations, jitbajj's own responsible gaming support team is available 24 hours a day, seven days a week, via live chat on the platform or by emailing support@jitbajj. Our team can help you activate any of the protective tools described in this guide, process a self-exclusion request, or simply listen and offer guidance on next steps — with complete confidentiality.

If you are in Bangladesh and need immediate mental health support, please contact a qualified healthcare professional or visit the nearest public hospital. The National Institute of Mental Health (NIMH) in Dhaka is Bangladesh's primary public mental health facility and can provide referrals to appropriate behavioural addiction services. Time zone: Bangladesh Standard Time (BST, UTC+6).

8. Contact Our Responsible Gaming Team

Our responsible gaming support team is available around the clock and is specifically trained to assist players with any concerns about gaming behaviour, account restrictions, self-exclusion requests, or general responsible gaming enquiries. All conversations are handled with complete confidentiality and without judgment.

• 24/7 Live Chat: available directly on jitbajj — the fastest way to reach a trained team member at any time of day or night.
• Email: support@jitbajj — written requests are responded to within one business day (BST, UTC+6).
• WhatsApp: +880 1700 000000 — available 9 AM to 11 PM Bangladesh Standard Time.

When contacting our team about a responsible gaming matter, you do not need to explain or justify your reasons. Simply state that you have a responsible gaming concern, and our team will guide you through the available options at jitbajj without pressure or delay.